Beth Worthy
4/9/2023
As an organization grows, communication tends to become more intricate.
For this reason, large organizations should devise ways of enhancing workplace communication in order to get the most out of their teams.
One way to achieve that goal is to leverage Slack, which is an online platform that allows large teams to communicate through text messages and video calls.
According to Enlyft, more than 130,000 companies in the US are currently using Slack services. Globally, about 12 million unique subscribers use the platform every day, as reported by Statista. Slack offers many features that make it easier for teams to collaborate and improve efficiency.
Read on to learn more.
Slack offers automated transcription services through various apps such as Colibri, Grapevine, Transcriber, and aiconix-transcribe, allowing for real-time transcription of audio and video meetings.
However, it should be noted that Slack's automated transcription may be less accurate than the level of precision that comes with human transcription.
Slack's automated transcription apps have some limitations, including potential inaccuracies in transcriptions and the inability to capture non-verbal communication, such as facial expressions and body language.
The accuracy of the transcriptions may be affected by background noise, accents, or technical issues with the audio or video.
Furthermore, automated transcription may not be suitable for sensitive or confidential conversations that require a high level of accuracy and privacy. In some cases, human transcription may be necessary to ensure the highest level of precision and confidentiality.
Like other computer-based transcription tools, Slack’s automated transcription service has various limitations, including the following:
AI-based technology has made significant strides in recent years, but there are still several limitations that exist in its performance compared to human transcription.
One of the most significant issues is accuracy, where automated transcription struggles to match the precision and nuance of human transcriptionists.
This is because humans interact with words better, allowing them to pick up on contextual nuances and subtle differences in tone and meaning.
Another significant challenge with automated transcription is its ability to handle different accents and dialects.
Transcription apps often struggle to understand and comprehend regional and cultural differences in language, leading to errors and misunderstandings in the transcription process.
Context is also a significant limitation of automated transcription technology. Apps lack the ability to understand the full context of a conversation or dialogue, which can lead to poor-quality transcripts that don't capture the nuances and subtleties of a discussion.
One good example of the limitation of automated transcription technology due to context is a conversation between a doctor and a patient about a medical condition.
In this kind of conversation, the doctor may use technical terms and medical jargon that are specific to the condition being discussed.
Automated transcription technology may not be able to accurately capture the full context of the discussion, resulting in a transcript that is missing critical details or uses incorrect terminology.
This could lead to misinterpretation of the conversation and potentially harmful consequences for the patient.
Some automated transcription apps don't have strict security protocols to protect clients' information. This creates room for data breaches. Privacy is a growing concern with automated transcription technology.
This is especially true for sensitive or confidential information, where even a single breach can have significant consequences.
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As mentioned above, automated transcription can be helpful to your organization. Even so, its limitations make it a wrong choice for anyone looking to get high-quality transcripts.
For this reason, human transcription remains the best choice considering the high accuracy it guarantees.
Consider the following factors when choosing a transcription service.
Transcription services come in two primary forms – automated and human transcriptions. An app automatically converts audio or video files into text in automated transcription.
People listen to audio and video files in human transcription and type whatever they hear. Other types include verbatim and non-verbatim transcription.
Verbatim transcription involves transcribing an audio or video file word-for-word. Verbatim transcripts have all speech details, including grammatical errors, sighs, pauses, and non-speech words.
On the other hand, non-verbatim transcription only includes the critical points, omitting elements such as errors and repeated words. So, first, decide on the type of transcription service you need.
Turnaround time is one factor affecting the cost of transcription of a file. A short turnaround time will attract more charges, while a longer one may save you some money.
Before settling for a transcription service, you should decide on your preferred turnaround time.
Your transcripts can come in any form, including word, HTML, and pdf. You should choose the file format you want for your transcripts before settling for a transcription company.
Some companies may only offer specific file formats for their transcripts. Also, consider the file delivery methods such as email or direct downloads from the website.
A company's reputation matters a great deal when it comes to choosing a transcription service.
For instance, some companies have poor information security policies as well as zero data protection strategies. Such companies are likely to suffer cyberattacks and cyber breaches.
If a company has a reputation for not handling its clients' information, you shouldn't consider it.
A good transcription company should offer professional and satisfactory customer service and support before, during, and after transcription.
For instance, if you want to follow up on your file, the support team should be reachable and willing to solve your problems without extra charges.
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GMR Transcription offers top-notch transcription services for all your Slack meeting video and audio files. To get high-quality transcripts of any audio or video file, follow these steps:
Transcription services can significantly help an organization enhance its communication and information storage.
GMR Transcription Services, Inc. offers industry-leading services thanks to our team of elite human transcriptionists who prioritize the privacy and confidentiality of your Slack meeting recordings, alongside the factual accuracy of the content. Rest assured that your meeting recording data is secured throughout our transcription process.
GMR Transcription's cost-effective service offers a long-term benefit to our clients compared to automated transcription services. While automated transcription services may seem cheaper initially, their cost rises with multiple requests for edits and changes.
Above all, we guarantee 99% accuracy since all our human transcriptionists are US-based.
