I (Client) agree to pay GMR Transcription Services, Inc., d/b/a GMR Transcription, (Vendor) for any/all transcription work performed on my behalf or that of my company's behalf.
GMR Transcription Services, Inc. ("GMR Transcription," "GMR," "we," "us," or "our") may provide a free smartphone application (the "App") that allows clients to record audio using an iOS or Android smartphone and upload recordings directly to their GMR Transcription account for transcription or other services.
By downloading, accessing, or using the App, you agree to the following terms and conditions in addition to all other provisions of these Terms & Conditions.
You are solely responsible for complying with all applicable federal, state, local, and international laws relating to the recording, interception, collection, transmission, storage, disclosure, and use of audio or other content recorded through the App.
Before recording any person or conversation through the App, you are responsible for determining whether consent, authorization, notice, or permission is required under applicable law and for obtaining or providing any such consent, authorization, notice, or permission.
You must not use the App to record any person or conversation in a manner that violates applicable law or the rights of any person or entity.
GMR Transcription does not determine whether your use of the App or any recording made through the App complies with applicable recording, wiretap, interception, privacy, employment, confidentiality, or other laws. GMR Transcription does not obtain consent or authorization from individuals appearing or speaking in your recordings on your behalf.
By submitting a recording to GMR Transcription, you represent and warrant that you have the legal right and all necessary permissions, authorizations, and consents to make the recording and to submit it to GMR Transcription for processing and transcription.
You are solely responsible for the recordings and other content that you create, record, upload, or submit through the App.
You represent and warrant that you have all rights, licenses, permissions, consents, and authorizations necessary for GMR Transcription to receive, access, process, transmit, store, transcribe, translate, or otherwise handle the submitted materials for the purpose of providing the requested services.
GMR Transcription is not responsible for determining whether any recording or other submitted content was lawfully obtained or whether you have the necessary rights or permissions to submit such content.
GMR Transcription does not guarantee the quality, completeness, accuracy, or usability of recordings made through the App.
Recording quality may vary depending on your smartphone, microphone, device settings, operating system, App version, background noise, distance from the speaker, storage capacity, internet connection, network conditions, and other technical or environmental factors.
You are responsible for testing the recording quality before relying on the App for an important recording or transcription project.
You should also follow any recording recommendations, instructions, warnings, or suggestions displayed within the App.
The App depends on your smartphone, operating system, internet connection, telecommunications services, and other third-party technologies.
GMR Transcription does not guarantee that the App or any recording functionality will:
Recording or uploading may be affected by device limitations, insufficient storage, application errors, operating-system updates, network interruptions, connectivity issues, hardware failures, or other circumstances outside GMR Transcription's reasonable control.
You are responsible for confirming that your recording has been successfully captured, saved, and uploaded before relying on it for any important purpose.
You should maintain an independent backup copy of any recording that is important, irreplaceable, or subject to legal, regulatory, contractual, academic, business, or other retention requirements.
GMR Transcription does not guarantee that recordings will remain available through the App or your GMR Transcription account for any particular period unless otherwise expressly agreed in writing.
Recordings submitted through the App may contain confidential, proprietary, personal, financial, medical, legal, employment, academic, research, or other sensitive information.
You are solely responsible for determining whether you are authorized to record, disclose, transmit, and submit such information to GMR Transcription and for complying with all applicable legal, contractual, regulatory, and organizational requirements.
You must not submit confidential or sensitive information through the App unless you are authorized to do so and have determined that its recording, transmission, processing, and submission to GMR Transcription are permitted.
Where required, you are responsible for obtaining appropriate authorization from individuals, organizations, employers, clients, patients, customers, research participants, or other relevant parties before submitting such information.
Recordings made through the App may contain the voices, statements, personal information, likenesses, intellectual property, confidential information, or other rights of third parties.
You are solely responsible for obtaining any consent, release, permission, authorization, or other legal right required to record and submit such content to GMR Transcription.
GMR Transcription is not responsible for obtaining such permissions on your behalf.
GMR Transcription reserves the right, in its reasonable discretion and subject to applicable law, to refuse, reject, suspend, delay, or discontinue transcription or other processing of any recording or submission.
This may include circumstances in which:
Where permitted by law, GMR Transcription may reject or discontinue a project without being required to provide a detailed explanation.
You may not use the App to:
GMR Transcription may modify, update, suspend, or discontinue all or part of the App at any time.
We may release updates or modifications to maintain security, improve functionality, address technical issues, comply with applicable requirements, or support changes to mobile operating systems.
You are responsible for maintaining a compatible device and installing applicable App updates when necessary.
GMR Transcription does not guarantee that the App will remain compatible with any particular smartphone, operating-system version, device, or third-party service.
The App may rely on third-party operating systems, networks, hosting services, telecommunications providers, app stores, or other third-party technologies.
GMR Transcription does not control and is not responsible for the availability, performance, security, or functionality of third-party services that may affect your use of the App.
Your use of the App may also be subject to the terms and policies of the applicable mobile platform or third-party service provider.
Your use of the App and the collection, use, storage, transmission, and processing of information through the App are also subject to GMR Transcription's Privacy Policy.
You should review the Privacy Policy to understand how GMR Transcription handles personal information and other information collected or submitted through the App.
Nothing in these App Terms changes GMR Transcription's obligations under its Privacy Policy or any applicable law.
To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless GMR Transcription Services, Inc., its affiliates, officers, directors, employees, contractors, agents, and service providers from and against any claims, demands, actions, liabilities, damages, penalties, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:
This indemnification obligation applies to the extent permitted by applicable law.
The App is a technology tool for recording and submitting audio. GMR Transcription does not provide legal, regulatory, compliance, or recording-consent advice through the App.
You are responsible for determining whether your intended use of the App complies with all laws, regulations, contractual obligations, organizational policies, and other requirements applicable to you or your recording.
If you are uncertain whether you are permitted to record a person or conversation, you should obtain appropriate legal advice before making or submitting the recording.
By downloading, accessing, or using the App, you acknowledge that you have read, understood, and agreed to these App-related provisions and the remainder of GMR Transcription's Terms & Conditions.
I agree that GMR Transcription Services, Inc. has the right to charge my credit card in their record, and email the transcripts to me if my completed files are not paid for within five (5) days of the completion of transcripts by client. I understand and agree that should I be invoiced for work performed by GMR Transcription, and should payment not be made directly to GMR Transcription within 30 days of the date of invoice, GMR Transcription holds the right to charge a 10% late fee to the total of the invoice.
GMR Transcription has the right to reject any audio they deem to be of such poor quality that:
GMR Transcription also reserves the right to reject any project without assigning any reason.
GMR Transcription also reserves the right to reject any project without assigning any reason
GMR Transcription guarantees a 99% accuracy rate for only "good" audio with up to two persons in the recording. Should Client feel that any work performed by Vendor does not meet this accuracy rate, client must contact us at info@gmrtranscription.com NO LATER than two (2) weeks of receipt of transcript(s). Client accepts and understands that no transcript is ever "perfect." There are times when judgment calls must be made, and Client realizes this. Should Client feel that the accuracy rate is below 99%, and the audio is deemed "good" quality, GMR Transcription will review and correct any valid error(s) and return transcript as soon as possible. There will be no corrections made on orders with audio files deemed or uploaded to us as difficult quality audio. Client understands GMR holds a no refund policy.
GMR Transcription charges per minute of audio, not by page count, number of characters or words. This prevents unnecessary charges that many other companies will employ. Any "part" of a minute at the end of an audio file will be rounded and added to the next minute only if the "part" is longer than 10 seconds.
Although we do strive for 99% accuracy or better for audio that is considered "good", Client agrees to release and hold harmless GMR Transcription Services, Inc., d/b/a GMR Transcription, its officers, and employees, of any damages that might occur from the publication, quotation, distribution or public use of a quotation from the transcript that may contain a typographical or factual error or even those without error. Client agrees that it is his/her responsibility to confirm the accuracy of a transcript prior to information from a transcript being published or printed and will not list or imply GMR Transcription Services, Inc., d/b/a GMR Transcription, its officers or any employees as defendant in any litigations.
Due to different versions of MS Word and computer compatibility, if you request special formatting or a template to be used we will do our best to follow it as close as possible, but cannot guarantee it will be exact or that it will mimic your original template or example precisely.
On text-to-text orders, we will try our best to mimic the original text format, but cannot guarantee it will be exact. On .pdf and scanned files we cannot re-create the document or its formatting, so will only transcribe/translate the text into a simple document. Images, stamps, text boxes, tables, etc. will not be re-created or included in the output file from GMR.
Turnaround times are based on business days.
We do not guarantee a time of day a transcript will be completed. Although we will return your transcript as soon as possible and most likely during business hours, the transcript is guaranteed to be returned by midnight on the guaranteed by date given at order submission.
Any uploads with a Same Day Service turnaround time must be uploaded prior to 12 p.m. (noon) Pacific Time (Monday through Thursday) in order to receive it the same day. Otherwise, your file will not be processed until the next morning. Any uploads with a Same Day Service or 24hr turnaround time uploaded after 12:00 p.m. (noon) Pacific Time on Fridays will not be processed until Monday. Any files uploaded over the weekend with a Same Day Service or 24hr turnaround time will not be processed until Monday morning.
Although we rarely return transcripts later than the turnaround time requested, any files that are submitted as Same Day Service or Next Day turnaround time and over 30 minutes are not guaranteed to be completed by the turnaround time selected. Any files that are submitted for a 1-2 day or 3-5 day turnaround time and are over 100 minutes are not guaranteed to be completed by the turnaround time selected. Any text files that are submitted for a Next Day turnaround time and are over 10 pages are not guaranteed to be completed by the turnaround time selected. The original rate will remain for these large duration files even if there is a delay. We will do our best to get them done for you as soon as possible.
As an optional add-on to its 100% human transcription services, GMR Transcription Services may provide certain artificial intelligence ("AI")-powered features and enhancements (collectively, the "AI Enhancements"), including but not limited to AI-generated transcript summaries, interactive AI analysis tools, question-and-answer functionality, content extraction, and other AI-generated insights or responses related to a transcript.
The AI Enhancements are provided solely as a convenience to assist customers in reviewing and interacting with transcript content. The AI Enhancements are not part of the official transcription service and are not intended to replace the complete transcript.
Because the AI Enhancements are generated using artificial intelligence technology, their outputs may be inaccurate, incomplete, misleading, outdated, or inconsistent. AI-generated content may omit information, emphasize certain topics over others, misinterpret context, incorrectly characterize statements, generate inaccurate responses to user questions, or otherwise contain factual, contextual, grammatical, or substantive errors. Any summaries, analyses, recommendations, conclusions, or responses generated by the AI Enhancements are inherently subjective and may not reflect all information contained in the transcript or what any individual user considers important or material.
The official transcript prepared by GMR Transcription Services remains the sole authoritative record of the underlying audio or video recording. Customers are solely responsible for reviewing the complete transcript and independently verifying the accuracy, completeness, and suitability of any information generated through the AI Enhancements before relying upon, distributing, quoting, filing, publishing, or otherwise using such content for any purpose.
To the fullest extent permitted by applicable law, GMR Transcription Services disclaims all warranties, express or implied, regarding the AI Enhancements and any AI-generated content, including, without limitation, warranties of accuracy, completeness, reliability, merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability.
GMR Transcription Services shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages, including without limitation loss of profits, business interruption, legal claims, loss of data, or other damages arising out of or relating to the use of, inability to use, or reliance upon the AI Enhancements or any AI-generated content, regardless of the legal theory asserted and even if advised of the possibility of such damages.
By requesting or using the AI Enhancements, the customer acknowledges and agrees that all AI-generated content is provided on an "as is" and "as available" basis and that the customer assumes all risks associated with its use. The customer further agrees to defend, indemnify, and hold harmless GMR Transcription Services, its affiliates, officers, directors, employees, contractors, agents, licensors, technology providers, and successors from and against any and all claims, demands, actions, liabilities, damages, judgments, settlements, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to (i) the customer's use of or reliance upon the AI Enhancements or any AI-generated content; (ii) decisions, actions, or omissions based upon AI-generated content; (iii) the sharing, publication, or distribution of AI-generated content; or (iv) any allegation that AI-generated content was inaccurate, incomplete, misleading, omitted information, or was otherwise unsuitable for the customer's intended purpose.
GMR Transcription Services reserves the right to modify, suspend, discontinue, or limit any AI Enhancement at any time without notice.
To comply with our information security policy, we permanently delete client data on the following schedule. Client is responsible for saving their transcripts to their personal device at order completion.
Audio Files: Audio files are uploaded to the GMR Transcription website by the client to be transcribed. These are retained until the order is completed i.e. up to four weeks. Once the order is completed the audio files are automatically deleted from the server.
Transcripts: All client transcripts and translations will be permanently removed from our systems after two years of no login to the GMR account by that customer.
Reports/ Receipts/ Order History: Removed after two years of no login to GMR account.
Saved Payment: Credit card details or other payment information are removed after one year of no login to GMR account.
Account/ Contact Details: The account is closed and contact details of a client are removed after five years of inactivity or no login to GMR account. For any new registration, if no order is placed within four weeks or no communication is made with the client, the account will be closed. Client will need to register again and pay the $1 fee if they plan to use our services again.
GMR Transcription does not provide Medical Transcription (MT) services. Medical transcription is defined as an allied health profession dealing with the process of transcribing voice-recorded medical reports that are dictated by physicians, nurses and other healthcare practitioners. You agree not to submit orders for Medical Transcription.
While GMR Transcription makes all attempts to complete the transcription work on time and accurately, it cannot absolutely guarantee the delivery date or quality of the transcripts to be acceptable when it is delivered. GMR Transcription will redo the transcript if it is not up to standard and will attempt to deliver it on time. However, GMR Transcription cannot be held responsible for any losses due to a delay in delivery or inaccuracy that may occur. By signing this contract, the client indemnifies GMR Transcription from any losses that may be incurred due to project delays or in accuracy of the transcripts.
Client" agrees and understands that checking the box to agree to Terms and Conditions, or Terms of Service (TOS), binds Client to the Terms of Service (TOS) listed here. GMR Transcription Services, Inc., d/b/a GMR Transcription, holds the right to change or modify this Terms of Service (TOS) agreement on occasion. Any modifications or changes made will appear on the www.gmrtranscription.com website.
This Agreement contains the entire agreement of the parties and there are no other promises or conditions in any other agreement whether oral or written. This Agreement supersedes any prior written or oral agreements between the parties. This Agreement may be modified or amended if the amendment is made in writing and is signed by both parties.
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